Tech

Bigpond Webmail Login and Everything You Should Know

Waqar Ahmad October 3, 2022

0 65 3 minutes read

Bigpond webmail login platform was originally an internet service provider, a brand owned by Telstra, the largest telecommunications company in Australia. Over the years, Telstra integrated Bigpond into its main brand, which is now known as Telstra Media.

The Bigpond webmail is replaced by Telstra Mail, which now serves as the platform for accessing the email services previously associated with Bigpond.

So, to access your Bigpond webmail, you need to login through the Telstra website. But don’t worry; you can still use your Bigpond email to login.

In this article, I will explain to you how you can login to your Bigpond webmail account through the Telstra website, the possible reasons why you are unable to see your active mailboxes, and how to troubleshoot Bigpond webmail login problems.

Table of Contents

How To Do Bigpond Webmail Login?

To log in to your Telstra Webmail (previously Bigpond Webmail), follow the following steps:

Sign in on My Telstra.
On the login page, enter your Telstra email ID or Bigpond email ID, e.g., john@bigpond.com or john@Telstra.com, and password.
After completing the captcha, click the “Sign in” button.
Once done, go to the ‘Profile” option in the top-right corner.
Here, under “Manage your profile,” go to “Account Settings.”.
Next, select the “Manage mailboxes” option. You will see a list of all your active mailboxes.
Use your email username to sign in to the mailboxes you want to access.

Why I cannot See My Active Mailboxes?

If you are unable to see your active mailboxes, it might be possible that your Telstra Mail has been suspended. There are four possible reasons for the suspension of your Telstra mail.

If you haven’t paid the bill, it might be a reason they have suspended your account. To reactivate your Telstra mail, you have to pay the outstanding bills and contact the support team to discuss your account.
If your email is involved in spam activities they will suspend your webmail. You can contact the support team to reactivate your webmail. Once it is reactivated, you have to change your mailbox password; otherwise, it will get suspended again.
If you have not used your account for 180 days your Telstra webmail will get suspended due to a long time of inactivity. To reactivate your email account, log in to the webmail and contact the customer support team.
They will suspend your webmail if you are no longer a customer of Telstra. If you want to keep the email account after you stop getting their services, just tell them, and they will give you the account for free for one year. After one year, you have to pay them $79 per year for using the email account.

Problems with Bigpond webmail login:

If you’re experiencing problems with your Bigpond webmail login, there are a few things you can try to fix the issue.

First, you should ensure that your internet connection is reliable.
Second, you should update your web browser. Otherwise, the older version can cause issues during login.
Third, you may need to change your password. If you’re using a security program, then it may be interfering with the Bigpond webmail login process.

To reset your password, follow these steps:

While doing the login, click on “Recover Account” when it asks for your password.
Enter your Telstra email username to get the link to reset your password.
If you have more than one contact on our account, it might ask you to choose one option through which you would like to receive the link.
Once you have received the email, you can reset the password using the link.

If you’re still unable to log in, contact the Telstra customer support team.

Conclusion:

Because of the changes in recent years, you have to log in through the Telstra website to access your Bigpond emails. I have shared a step-by-step guide to help you log in to your Telstra account and access your mailboxes.

If you are unable to access your activated mailboxes, it may be due to outstanding bills, involvement of your email in spam activities, no activity for the last 180 days, or maybe because you’re no longer their customer.

I have also shared the possible problems that you might face while trying to log in to your Bigpond webmail.Go and check them out. If you still face any problems while accessing your Bigpond webmail, feel free to contact customer support.

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