What Small Business Phone Features Do You Need?

Did you know that the worldwide VoIP phone system market is projected to reach $55 billion in 2025?

You need a phone system for your small business, but you’re not sure what features you need or which type of phone system is right for you.

There are a lot of different types of phone systems out there, and it can be hard to know which one is right for your small business. Do you need a cell phone? A landline? VoIP? What about an answering machine or call forwarding?

But don’t worry. Keep reading because we’ve written this guide to help you figure out the best small business phone system for your needs.

We’ll explain the different types of phone systems and walk you through the features that each one offers. We’ll also give you tips on how to choose the right system for your business.

1. Auto Attendant

An auto attendant is a pre-recorded greeting that plays when someone calls your business. It gives callers the option to be transferred to different departments or extensions. This can be a helpful way to route calls and keep things organized.

2. Voicemail

Voicemail is an important feature of any business phone system. It allows callers to leave a message if you’re unavailable. You can check your voicemail messages from any phone or online.

3. Call Forwarding

Call forwarding allows you to send calls to another phone number, like your cell phone, if you’re unavailable. This is a helpful way to make sure you don’t miss important calls.

4. Call Waiting

Call waiting allows you to put one caller on hold while you take another call. This can be helpful if you’re expecting an important call but are already on the phone with someone else.

5. Conference Calling

Conference calling allows you to have a three-way conversation with two other people. This can be helpful for team meetings or other business discussions. You can get more info here.

6. Caller ID

This can be helpful for screening calls and knowing who you’re talking to.

7. Call Blocking

Call blocking allows you to block unwanted or spam callers from reaching you. This can be a helpful way to avoid telemarketers or other unwanted callers.

8. Ring Groups

Ring groups allow you to have multiple phones ring when someone calls your business. This can be helpful if you have a team of people who need to be available to answer calls.

9. Customized Greetings

Customized greetings allow you to record a personal greeting for each person in your company. This can be a nice way to personalize your commercial phone system.

10. Music on Hold

Music on hold plays music or other audio when callers are on hold. This can be a helpful way to keep callers entertained while they’re waiting for you to come back on the line.

Ready to Get Small Business Phone Systems?

Which of these small business phone features do you need? Talk to a professional to get started finding the perfect phone system for your business.

Want to learn more? Check out our blog for more articles like this.

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We have been working as marketing specialists for the past seven years. Our integral duties involve developing project strategy and outcome analysis. Recently, we have taken on more management tasks, and are currently leading two campaign creation teams. When we were in University, much interested in two things: business and leadership. When we learned about the field of SEO, we knew this is where our professional future would take place. We worked on successful SEO campaigns that have brought clients a profit margin improvement of more than 10%. In our spare time, we enjoy reading historical adventure novels and cooking.

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